By clicking the “I Accept” box, I acknowledge that I have read, understood, agree and accept the
following;
By clicking “I Agree to Receive Messages” box I acknowledge that consent to receive solicited
messages
SLT Privacy Policy for SLT LYNKED Platform
(1) Applicability
This Policy is applicable for SME customers of Sri Lanka Telecom PLC (SLT) who shall
register for the SLT LYNKED Service (hereinafter referred to as the ‘Users’) to obtain the online
video conferencing solution through the SLT LYNKED Platform (hereinafter referred to as the
‘Platform’)
This Policy for the Users of SLT LYNKED Service (hereinafter referred to as the ‘Service’) is
Supplementary to the Megaline (single/double/Triple Play) / FTTH (single/double/Triple Play) /
LTE Single Play-voice (voice PAL / LTE broadband only /LTE double play CDMA(Pre & Post
Paid) Agreements.
This Policy shall be read together with the aforesaid telecommunication Service Agreement/s
entered into between the parties for the existing connection and shall form a part and parcel of
the said Agreement/s.
The Users understand that the user’s personal data shall be entered in to the SLT system by the
Users. As such Users shall be solely responsible for any submission or entry of inaccurate or
incomplete data.
Users, having read and having satisfied themselves of the Policy hereinafter recited continues to
use or access the Portal and such continued access shall mean User’s consent to collect, store and
process the User’s data. User’s data shall mean the information submitted by the User when
setting up a SLT LYNKED Account under the Service, including name, email address, business
name,telephone number etc (hereinafter reffered to as ‘User Data’). Process shall mean and
include but not be limited to collect, store, preserve, alter, retrieve, disclose, transmit, align,
combine or carry out logical or arithmetic operations. In the event the User is not satisfied with
the privacy commitment under this Policy, User shall immediately discontinue the use of Service
and/or access to this Portal and inform SLT via bizsolutions@slt.lk of User’s withdrawal of
consent.
This Policy shall be applicable for User Data collected upon entering of the same to the
Platform/system by the User. Once the User Data is so received it may be processed or reused for
the provision of the Service. Process shall mean and include but not be limited to collect, store,
preserve, alter, retrieve, disclose, transmit, align, combine or carry out logical or arithmetic
operations. Data is so processed for the purposes described in this Policy, including the Primary
purposes of;
Segmentation base on the customer profile
Sending tailor messages to customers on products and Services
And the Secondary purposes stated under Clause 5 of this Policy.
The Users shall understand that the Users are not obliged to provide the personal User Data
unless the Users wish to obtain the Services. The User has the option of withdrawing from the
transaction the User is about to create via the Platform in the event the User does not wish to
provide any User Data.
(2) SLT Obligations
SLT is committed to process User Data in a lawful manner with the consent of the User as the
processing is necessary for the delivery of Services obtained or to be obtained by the User
through the use of the Platform.
The User Data will be collected and processed for the definitive purpose of providing the
Service.
SLT shall, upon a request of a User, take reasonable steps to provide the User an opportunity to
rectify any inaccuracies in the collected processed User Data.
Users shall understand that SLT shall retain the User Data only up to the period the same is
necessary for the purpose they are being processed. For purpose of clarity SLT wishes to retain
the user data for a period of three (03) years, from the collection, for the delivery of Services. In
the event a User is interested in continuing the use of the Service/Platform, the User may re-
submit fresh data after the said period. However, Users shall understand that SLT may store and
retain data for archiving purposes entitled/obligatory under the law.
SLT commits to ensure the integrity and confidentiality of the User Data. SLT shall have access
controls so as to prevent the unauthorized or unlawful processing of User Data or loss,
destruction or damage of User Data.
SLT will collect and process the User Data in a transparent manner ensuring the protection of
rights of the Users morefully defined under the Section 03 of this Policy. SLT shall at all times
ensure the rights of the Users. Further, the Users are hereby informed that the Users may contact
SLT on 0112389389 or via bizsolutions@slt.com.lk for any matter regarding the collection and
process of the User Data in delivering the Service.
(3) Rights of Users
Users are entitled to withdraw the consent given for the collection and processing of the User
Data at any time. Such withdrawal of consent will not affect any lawful collection, processing or
transaction created prior to such withdrawal. Further, the Users may request the erasure of the
User Data. SLT shall be obliged/entitled to retain User Data without erasure or further
processing as stated under Clause 4.
The Users shall have the right to request SLT to provide a written confirmation within 3 weeks
from the request on the User Data collected or processed by SLT from time to time. Such right of
access to User Data shall not mean or construe any right of the User to access the premises or
systems of SLT, but only to obtain confirmation and information of User Data on a hard or
softcopy format.
Users may request to rectify or complete any User Data which is either inaccurate or incomplete
with legitimate proof of the same.
Users shall have the right to request for a written confirmation from SLT whether the User’s
request for rectification, completion, erasure or refraining from further processing would be
granted or refused.
This section shall be read with the ‘Rights of SLT’
(4) Rights of SLT
SLT may with the consent of the User, use the User Data collected or processed for any
secondary purpose other than the purpose of delivering Services through the Portal.
SLT may refuse to collect additional data which are not required for purpose of delivering of
Services through the Portal or refuse to make any changes to the collected User Data unless
legitimate proof is provided in the process of rectifying inaccurate or incomplete User Data.
SLT shall be entitled to retain User Data without erasure or further processing in the event the
same is required for evidentiary purposes or retention purposes under a written law or for a
criminal investigation or judicial proceeding.
SLT shall have the right to grant or refuse any request by the User for rectification, completion,
erasure or refraining from further processing due to technical and operational feasibility of SLT
to act on such request amongst any other reasons made available under any written law. However
SLT shall inform the User of such decision of SLT.
SLT reserves the right to impose any fees for grant of any requests made by the Users.
SLT may use the User Data for a secondary purpose as stated under Clause 5.
(5) Using Data for secondary purpose
SLT is the sole owner of the information/ User Data collected through this Platform for the
delivery of Service. SLT will not sell, share, or rent this information/ User Data to others in ways
different from what is disclosed in this Policy.
In the event the Users have given their free, specific, informed and unambiguous consent, SLT
may use any telecommunication, electronic or any other similar means for the purpose of
disseminating messages in writing, electronically, orally, pictorial or video forms through the
Portal.
SLT may use the User Data for the secondary purposes of ;
- delivering the services in a more useful manner with customized content;
- improve the quality of SLT services and develop new products and services;
- improve security by protecting against fraud and abuse
- to conduct analytics and measurement to understand how SLT services are used.
- information gathering for customer surveys
- digital Marketing
Further SLT may combine User Data within SLT’s other services and across the devices of the
User for these purposes. For example, depending on the account settings of the User, SLT may
display its advertisements based on the information on User’s interests and innovations and new
products of SLT. As a large ICT provider in Sri Lanka SLT continuously engage in research and
development to provide a choicest service to the Users.
Any such message will be considered a solicited message for direct marketing to promote SLT
products or services or to promote any person, entity or organization. Each time a solicited
message is sent the User will be given the option of opting-out of receiving solicited messages.
Therefore any Users who shall wish to obtain such solicited messages shall signify their
agreement for the collection and processing of the User Data for the said purpose by way of
clicking to “I Agree to Receive Messages” box indicated on the Portal / registration form.
(6) Exceptions to this Policy
The laws of the Democratic Socialist Republic of Sri Lanka will supersede over this Policy.
This Policy shall not be applicable in the event a User is redirected to another website/portal or a
frame of another site or application which may have a link to the content on this Portal. SLT
shall not be responsible for the privacy practices or content of those third parties or other sites
and SLT encourage Users to read the privacy policies of such third parties or sites.
(7) Changes to this Privacy Policy
SLT may update this Policy from time to time in response to changes in legal, technical or
business environment. Changes to this Policy will take effect immediately upon its posting on
the Website/platform. User can check the latest update by checking the “last updated date and
time” displayed at the top of this Privacy Policy.